Get back in without your authenticator
Choose a backup-code, old-phone or account-recovery route.
On this page
Choose the route that fits
If you still have a backup code, use it at sign-in. If your old phone works, sign in with it and move two-factor in Security.
If you have lost both
- Enter your email and password at creator sign-in.
- Follow Lost your phone and your backup codes? and choose I’ve lost both.
- Optionally explain what happened, then choose Send the request.
- Check the request page and your account email.
- Write to creator support from your account email to arrange the identity-check call. Use the booking deadline and joining instructions provided.
- Follow the request’s status while the check and waiting period complete.
- When the page says you can continue, choose Set up two-factor.
- Set up the new authenticator and save the replacement backup codes.
What happens next
Completing recovery replaces the old authenticator and backup codes, signs out other sessions and forgets remembered devices. Follow any account or payout hold shown on the request page.
If you recover your phone, or did not request recovery
Use Cancel this request on the request page, or cancel through Security when signed in. If someone else made the request, change your password and review other sessions.
Use the dates shown for your request. If it has ended, follow the displayed instructions about asking again. Support will not ask for your password or an authenticator code by email or on a call.
Still stuck?
Email support@4rc4d3.com with the project or game name, if relevant, the action you tried and the exact error. Never include passwords, authenticator codes, backup codes or AI keys.