Ask for help with your account or game
Send creator support enough information to investigate a problem.
Steps
- Note where the problem happened: the website, Studio or llvls player site.
- Write down the project or game name and, for publishing problems, the release number.
- Copy the exact error text. Describe what you selected just before it appeared and what you expected.
- Include your browser and device, and whether the problem happens again. A screenshot can help if it does not contain private information.
- For creator or Studio problems, email support@4rc4d3.com. For player account or playing problems, email support@llvls.com.
What to include
A useful report might say: “In my project Moon Hopper, Run finishes but the preview stops when I press Restart. Console shows this error. It happens on my laptop each time.”
For account recovery, write from the email address on your account and include the recovery reference if one is shown.
Do not send passwords, authenticator codes, backup codes or AI keys. Check screenshots for those details too.
What happens next
Support can use the project name, release number and reproduction steps to investigate. Keep the original error text so you can refer to it in a reply.
Still stuck?
Email support@4rc4d3.com with the project or game name, if relevant, the action you tried and the exact error. Never include passwords, authenticator codes, backup codes or AI keys.